Terms and Conditions

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of SignalHR, a digital platform providing AI-powered employment law guidance and related services, operated by SIGNALHR LTD, a private limited company registered in England and Wales.

Company details: SIGNALHR LTD. Company number: 17169846. Registered with the Information Commissioner's Office, registration number ZC238126. Registered office: 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ. Email: hello@signalhr.co.uk.

By accessing or using SignalHR at www.signalhr.co.uk, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

1. About SignalHR

SignalHR provides AI-powered guidance, tools, calculators, document templates, and HR resources relating to UK employment law. The platform is intended to help employers, HR professionals, and individuals understand employment law concepts, processes, and entitlements. SignalHR also facilitates introductions between users and independent HR specialists where users choose to request a referral.

2. Not Legal Advice

SignalHR is not a law firm and is not regulated by the Solicitors Regulation Authority or any other legal or regulatory body.

Nothing on SignalHR constitutes legal advice, legal representation, or a solicitor-client relationship. All content, AI-generated responses, tools, calculators, document templates, and guidance provided through the platform are for informational and educational purposes only.

You should not rely solely on information provided by SignalHR when making decisions that may have legal, financial, or employment consequences. If you have a legal matter, you should seek independent advice from a qualified solicitor or regulated employment law specialist.

We make no warranty that AI-generated guidance is accurate, complete, current, or appropriate for your specific circumstances. Employment law is complex and fact-specific, and AI responses may contain errors or omissions. We strongly recommend that all decisions with legal implications are reviewed by a qualified professional before action is taken.

3. Eligibility

You must be at least 18 years of age to use SignalHR. By registering, you confirm that you are 18 or older, that you have the authority to enter into these Terms (including on behalf of any organisation you represent), and that all information you provide is accurate and truthful.

SignalHR is intended for use by individuals and businesses based in the United Kingdom. We make no representations that the platform or its guidance is appropriate for use in other jurisdictions.

4. Account Registration

To access certain features of SignalHR, you must register for an account. You are responsible for:

Maintaining the confidentiality of your login credentials. All activity that occurs under your account. Ensuring the accuracy of the information you provide. Notifying us immediately at hello@signalhr.co.uk if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been used in breach of these Terms, or where account information is found to be materially false or misleading.

5. Subscriptions and Payment

Certain features of SignalHR are available on a paid subscription basis. Subscription plans, pricing, and features are set out on our pricing page and may be updated from time to time.

Billing: Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Payment is processed securely through Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.

Pricing: All prices are stated in pounds sterling (GBP). Prices are exclusive of VAT unless stated otherwise. VAT may be added at the applicable rate depending on your circumstances.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at hello@signalhr.co.uk. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of the paid period.

Refunds: We do not offer refunds for partially used subscription periods unless required by applicable consumer protection law or otherwise agreed with us in writing.

Price changes: We reserve the right to change subscription pricing. We will provide at least 30 days' notice by email before any price increase takes effect on your account. Continued use after that date constitutes acceptance of the new pricing.

6. Your Right to Cancel (Consumers)

This section applies only if you are a consumer - an individual buying for purposes wholly or mainly outside your business, trade or profession. It does not apply if you are buying SignalHR for the purposes of a business, including as a sole trader or a company. Most SignalHR customers are businesses, and this section will not apply to them.

Your right to cancel. If you are a consumer you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which the contract is concluded.

How to cancel. To exercise the right to cancel you must inform us of your decision by a clear statement - for example an email to hello@signalhr.co.uk, or a letter to SignalHR Ltd, 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ. You may use the model cancellation form set out below, but you are not obliged to. To meet the cancellation deadline it is enough that you send your communication before the cancellation period has expired.

Refunds. If you cancel, we will reimburse all payments received from you without undue delay and no later than 14 days after the day on which we are informed of your decision. We will make the reimbursement using the same means of payment you used for the original transaction, and you will not incur any fees as a result.

If you ask us to start straight away. If you want us to begin providing the service during the 14-day cancellation period, you must expressly request that. You keep the right to cancel, but you must then pay us an amount proportionate to the service already provided up to the point you tell us you are cancelling. If the service has been fully performed within the cancellation period at your express request, you will lose the right to cancel.

Model cancellation form. To SignalHR Ltd, 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ, hello@signalhr.co.uk: I hereby give notice that I cancel my contract for the supply of the following service - [describe the plan]. Ordered on [date]. Name of consumer. Address of consumer. Signature of consumer (only if this form is notified on paper). Date.

7. Free Tier

A limited free tier is available that provides access to certain tools and a restricted number of AI chat interactions. We reserve the right to modify, restrict, or remove free tier features at any time with reasonable notice where practicable.

8. Specialist Referrals

SignalHR may facilitate introductions between users and independent HR specialists listed on the platform. These specialists are independent third parties and are not employees, agents, or contractors of SIGNALHR LTD.

No endorsement: We do not endorse, verify credentials beyond our onboarding process, warrant, or guarantee the quality, accuracy, suitability, or regulated status of any advice or services provided by specialists. Before engaging a specialist for regulated legal work, you should verify their credentials independently.

Separate arrangement: Any engagement between you and a specialist is a separate contractual arrangement governed by that specialist's own terms of engagement. We are not a party to that arrangement.

Liability: SIGNALHR LTD accepts no liability for the acts, omissions, advice, or conduct of any specialist listed on or referred through the platform.

Eligibility: Specialist referral is available to registered users. Whether a referral proceeds also depends on the specialist's availability and acceptance — a specialist may decline a referral at their discretion.

Specialist terms: Before a referral is made, you may be required to accept the specialist's terms of engagement. A record of your acceptance is maintained.

9. User Conduct and Acceptable Use

By using SignalHR, you agree not to:

Provide false, misleading, or fraudulent information. Use the platform for any unlawful purpose. Harass, threaten, or abuse other users, specialists, or our team. Attempt to gain unauthorised access to any part of the platform or its systems. Scrape, copy, or reproduce platform content without our prior written permission. Use automated tools to access the platform in a manner that imposes an unreasonable burden on our infrastructure. Introduce malicious code, viruses, or harmful material. Impersonate another person or organisation. Use the platform in any way that could damage, disable, or impair its operation or the experience of other users.

We reserve the right to suspend or terminate your access immediately and without notice if we reasonably believe you have breached these Terms.

10. Intellectual Property

All content on SignalHR, including but not limited to text, tools, calculators, document templates, software, design, and branding, is owned by or licensed to SIGNALHR LTD and is protected by applicable intellectual property laws including copyright and trade mark.

You may not reproduce, distribute, modify, or create derivative works from any content on SignalHR without our prior written consent.

You retain ownership of any information or documents you upload to the platform. By uploading content, you grant us a limited, non-exclusive licence to process, store, and use that content solely for the purpose of providing the service to you. We do not claim any rights over your content beyond what is necessary to operate the platform.

11. Personal Data You Enter About Other People

Employment questions usually involve someone other than you. This section sets out who is responsible for that information.

Your role and ours. Where you enter, upload, or otherwise provide personal data about your employees, workers, job applicants, former staff, or any other individual, you are the controller of that personal data and we are your processor. We process it only to provide the service to you. Schedule 1 (Data Processing Terms) governs that processing and forms part of these Terms.

Our role in respect of your own account. We are the controller of the personal data you provide about yourself when you register and use your account. That processing is described in our Privacy Policy.

Your warranties. You warrant that:

You have a lawful basis under the UK GDPR for providing each piece of personal data you enter about another individual, and, where that data includes special category data such as information about a person's health, you have a valid condition for processing it under Article 9.

You have given those individuals whatever privacy information the law requires, including that their data may be processed by a third-party service provider on your behalf.

You have the authority to provide that data to us and doing so does not breach any duty of confidence, contract, or other obligation you owe to them or to anyone else.

Data minimisation. You agree to provide only the personal data the question genuinely needs. In particular, you agree not to enter an individual's full name, National Insurance number, bank or payroll details, home address, or date of birth unless it is genuinely necessary for the guidance you are seeking. Using initials or a job title will usually produce the same guidance.

Indemnity. You will indemnify us against all claims, demands, proceedings, fines, penalties, and reasonable legal costs that we incur as a result of your breach of this section 11, including any claim brought by an individual whose personal data you provided and any enforcement action taken by the Information Commissioner's Office in respect of it. This indemnity applies only where you are using SignalHR for the purposes of a business. It does not apply if you are a consumer as described in section 6.

Our right to act. If we reasonably believe that personal data has been entered in breach of this section, we may remove it, restrict access to it, suspend your account, or notify the individual concerned or the Information Commissioner's Office where we are required to do so.

12. AI-Generated Content

SignalHR uses artificial intelligence to generate guidance, responses, and suggestions. You acknowledge that: AI-generated content may be inaccurate, incomplete, or not applicable to your specific circumstances. AI responses are not a substitute for professional legal advice. Employment law changes frequently and AI responses may not reflect the most recent legal position. You use AI-generated content entirely at your own risk.

We encourage users to independently verify important information and to consult a qualified professional before taking action based on any guidance provided by the platform.

13. Disclaimer of Warranties

SignalHR is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding: the accuracy, completeness, or reliability of any AI-generated content or platform guidance; the availability or uninterrupted operation of the platform; that the platform will meet your specific requirements; that any errors or defects will be corrected; the fitness of any document template or tool output for any particular purpose.

14. Limitation of Liability

To the fullest extent permitted by applicable law, SIGNALHR LTD shall not be liable for any: indirect, incidental, special, consequential, or punitive damages; loss of income, revenue, or profits; loss of employment or employment rights; Employment Tribunal claim, legal proceeding, or associated legal costs; damage arising from reliance on AI-generated guidance that proves to be inaccurate, incomplete, or inapplicable; act or omission of an independent specialist introduced through the platform; loss of data or business arising from platform downtime or errors.

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or £100 (whichever is greater).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

15. Third-Party Services

SignalHR uses third-party services to operate the platform, including Stripe for payment processing, OpenAI for AI functionality, Supabase for data storage, Vercel for hosting, and Resend for email delivery. Your use of the platform is also subject to the terms and privacy policies of these providers where applicable. We are not responsible for the availability, accuracy, security, or conduct of any third-party service.

16. Changes to the Platform

We reserve the right to modify, update, suspend, or discontinue any part of SignalHR at any time. Where material changes are planned, we will endeavour to provide reasonable advance notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements. We will notify you of material changes by email or by posting a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of SignalHR after the effective date of changes constitutes your acceptance of the updated Terms.

18. Termination

By you: You may close your account at any time by contacting us at hello@signalhr.co.uk. We will process account closure requests promptly.

By us: We reserve the right to suspend or terminate your account at any time if we reasonably believe you have materially breached these Terms, for non-payment of subscription fees, or for any other legitimate business reason. Where practicable, we will provide notice before termination.

Effect of termination: On termination of your account, your right to access and use the platform ceases immediately. Any outstanding subscription fees owed remain payable. Your data will be retained and then deleted in accordance with our Privacy Policy and Schedule 1.

19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause affects your statutory rights as a consumer under applicable UK law.

20. Entire Agreement

These Terms, together with Schedule 1 (Data Processing Terms) and our Privacy Policy, constitute the entire agreement between you and SIGNALHR LTD in relation to your use of the platform and supersede any prior agreements, representations, or understandings.

21. Contact

If you have any questions about these Terms, please contact us at: SIGNALHR LTD, 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ. Email: hello@signalhr.co.uk.

Schedule 1 — Data Processing Terms

This Schedule applies where we process personal data about other individuals on your behalf, as described in section 11. It is our written contract with you under Article 28 of the UK GDPR. In this Schedule, "Customer Personal Data" means personal data about individuals other than yourself that you enter, upload, or otherwise provide through the platform.

1. Details of the processing

Subject matter: the provision of the SignalHR platform to you.

Duration: for as long as your account remains active, and thereafter until the data is deleted in accordance with paragraph 8 below and our Privacy Policy.

Nature and purpose: generating employment law guidance in response to your questions; creating and maintaining case records; producing letters and documents at your request; storing documents you upload; and, where you request it, sharing case details with an independent HR specialist.

Types of personal data: names or initials, job titles and roles, employment dates and history, pay and working time information, absence records, health information where you choose to provide it, conduct and performance information, and the contents of any document you upload.

Categories of data subject: your employees, workers, job applicants, former staff, and any other individual you choose to describe.

2. Processing on your instructions

We will process Customer Personal Data only on your documented instructions, including in relation to transfers outside the UK, unless we are required to do otherwise by law. Your use of the platform constitutes your instructions. If we are required by law to process it otherwise, we will inform you before doing so unless the law prohibits us from telling you.

We will tell you if, in our opinion, an instruction you give us infringes the UK GDPR or other data protection law.

3. Confidentiality

We will ensure that any person authorised to process Customer Personal Data is subject to a duty of confidence, whether by contract or by statute, and is limited to those who need access in order to provide the service, investigate a fault, or meet a legal obligation.

4. Security

We will implement appropriate technical and organisational measures to protect Customer Personal Data, having regard to the state of the art, the cost of implementation, and the nature and risk of the processing. Those measures are described in our Privacy Policy and include encrypted storage, encrypted transmission, hashed and salted passwords, and access controls limiting who can reach personal data.

5. Sub-processors

You give us general authorisation to engage sub-processors. As at the date of these Terms our sub-processors are:

OpenAI — generating AI responses to your questions.

Supabase — database hosting and file storage.

Vercel — platform hosting.

Resend — transactional email delivery.

We will impose on each sub-processor data protection obligations no less protective than those in this Schedule, and we remain fully liable to you for their performance. We will give you at least 30 days' notice by email or through the platform before adding or replacing a sub-processor, and you may object on reasonable data protection grounds. If we cannot resolve your objection, you may terminate your subscription and we will refund any prepaid fees for the unused remainder of your billing period.

Stripe processes your own payment data as a separate controller and is not a sub-processor of Customer Personal Data.

6. International transfers

Some of our sub-processors, including OpenAI and Vercel, are based in the United States. Where Customer Personal Data is transferred outside the United Kingdom, we will ensure an appropriate transfer mechanism is in place, such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, or reliance on an adequacy decision where one applies.

7. Assisting you

Taking into account the nature of the processing, we will assist you by appropriate technical and organisational measures, so far as is possible, in:

Responding to requests from individuals exercising their rights under the UK GDPR.

Meeting your obligations on security, breach notification, data protection impact assessments, and prior consultation with the Information Commissioner's Office.

We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Personal Data, and will provide the information you reasonably need in order to meet your own notification obligations.

8. Deletion and return

On termination of your account, or at any time on your written request, we will delete Customer Personal Data, except to the extent we are required by law to retain it. Documents you have uploaded follow the retention process described in our Privacy Policy. Before deletion you may export your case records and documents through the platform or by asking us at hello@signalhr.co.uk.

9. Audit

We will make available to you the information reasonably necessary to demonstrate our compliance with this Schedule, and will allow for and contribute to audits, including inspections, conducted by you or an auditor you appoint. Audits will be at your cost, on reasonable written notice, no more than once in any twelve month period unless we have suffered a personal data breach affecting your data, and conducted so as to minimise disruption to our business and to the confidentiality of other customers' data.

10. Order of precedence

If there is any conflict between this Schedule and the rest of these Terms, this Schedule prevails in relation to the processing of Customer Personal Data.