Terms and Conditions

Terms and Conditions

Last updated: April 2026

These Terms and Conditions ("Terms") govern your use of SignalHR, a digital platform providing AI-powered employment law guidance and related services, operated by SIGNALHR LTD, a private limited company registered in England and Wales.

Company details: SIGNALHR LTD Company number: 17169846 Registered office: 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ Email: hello@signalhr.co.uk

By accessing or using SignalHR at www.signalhr.co.uk, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

1. About SignalHR

SignalHR provides AI-powered guidance, tools, calculators, document templates, and HR resources relating to UK employment law. The platform is intended to help employers, HR professionals, and individuals understand employment law concepts, processes, and entitlements. SignalHR also facilitates introductions between users and independent HR specialists where users choose to request a referral.

2. Not Legal Advice

SignalHR is not a law firm and is not regulated by the Solicitors Regulation Authority or any other legal or regulatory body.

Nothing on SignalHR constitutes legal advice, legal representation, or a solicitor-client relationship. All content, AI-generated responses, tools, calculators, document templates, and guidance provided through the platform are for informational and educational purposes only.

You should not rely solely on information provided by SignalHR when making decisions that may have legal, financial, or employment consequences. If you have a legal matter, you should seek independent advice from a qualified solicitor or regulated employment law specialist.

We make no warranty that AI-generated guidance is accurate, complete, current, or appropriate for your specific circumstances. Employment law is complex and fact-specific, and AI responses may contain errors or omissions. We strongly recommend that all decisions with legal implications are reviewed by a qualified professional before action is taken.

3. Eligibility

You must be at least 18 years of age to use SignalHR. By registering, you confirm that you are 18 or older, that you have the authority to enter into these Terms (including on behalf of any organisation you represent), and that all information you provide is accurate and truthful.

SignalHR is intended for use by individuals and businesses based in the United Kingdom. We make no representations that the platform or its guidance is appropriate for use in other jurisdictions.

4. Account Registration

To access certain features of SignalHR, you must register for an account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring the accuracy of the information you provide
• Notifying us immediately at hello@signalhr.co.uk if you become aware of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that we reasonably believe have been used in breach of these Terms, or where account information is found to be materially false or misleading.

5. Subscriptions and Payment

Certain features of SignalHR are available on a paid subscription basis. Subscription plans, pricing, and features are set out on our pricing page and may be updated from time to time.

Billing: Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Payment is processed securely through Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.

Pricing: All prices are stated in pounds sterling (GBP). Prices are exclusive of VAT unless stated otherwise. VAT may be added at the applicable rate depending on your circumstances.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at hello@signalhr.co.uk. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of the paid period.

Refunds: We do not offer refunds for partially used subscription periods unless required by applicable consumer protection law or otherwise agreed with us in writing.

Price changes: We reserve the right to change subscription pricing. We will provide at least 30 days' notice by email before any price increase takes effect on your account. Continued use after that date constitutes acceptance of the new pricing.

6. Free Tier

A limited free tier is available that provides access to certain tools and a restricted number of AI chat interactions. We reserve the right to modify, restrict, or remove free tier features at any time with reasonable notice where practicable.

7. Specialist Referrals

SignalHR may facilitate introductions between users and independent HR specialists listed on the platform. These specialists are independent third parties and are not employees, agents, or contractors of SIGNALHR LTD.

No endorsement: We do not endorse, verify credentials beyond our onboarding process, warrant, or guarantee the quality, accuracy, suitability, or regulated status of any advice or services provided by specialists. Before engaging a specialist for regulated legal work, you should verify their credentials independently.

Separate arrangement: Any engagement between you and a specialist is a separate contractual arrangement governed by that specialist's own terms of engagement. We are not a party to that arrangement.

Liability: SIGNALHR LTD accepts no liability for the acts, omissions, advice, or conduct of any specialist listed on or referred through the platform.

Eligibility: Specialist referral is available to subscribers only. A paid subscription must be active at the time of referral.

Specialist terms: Before a referral is made, you may be required to accept the specialist's terms of engagement. A record of your acceptance is maintained.

8. User Conduct and Acceptable Use

By using SignalHR, you agree not to:

• Provide false, misleading, or fraudulent information
• Use the platform for any unlawful purpose
• Harass, threaten, or abuse other users, specialists, or our team
• Attempt to gain unauthorised access to any part of the platform or its systems
• Scrape, copy, or reproduce platform content without our prior written permission
• Use automated tools to access the platform in a manner that imposes an unreasonable burden on our infrastructure
• Introduce malicious code, viruses, or harmful material
• Impersonate another person or organisation
• Use the platform in any way that could damage, disable, or impair its operation or the experience of other users

We reserve the right to suspend or terminate your access immediately and without notice if we reasonably believe you have breached these Terms.

9. Intellectual Property

All content on SignalHR, including but not limited to text, tools, calculators, document templates, software, design, and branding, is owned by or licensed to SIGNALHR LTD and is protected by applicable intellectual property laws including copyright and trade mark.

You may not reproduce, distribute, modify, or create derivative works from any content on SignalHR without our prior written consent.

You retain ownership of any information or documents you upload to the platform. By uploading content, you grant us a limited, non-exclusive licence to process, store, and use that content solely for the purpose of providing the service to you. We do not claim any rights over your content beyond what is necessary to operate the platform.

10. AI-Generated Content

SignalHR uses artificial intelligence to generate guidance, responses, and suggestions. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, or not applicable to your specific circumstances
• AI responses are not a substitute for professional legal advice
• Employment law changes frequently and AI responses may not reflect the most recent legal position
• You use AI-generated content entirely at your own risk

We encourage users to independently verify important information and to consult a qualified professional before taking action based on any guidance provided by the platform.

11. Disclaimer of Warranties

SignalHR is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of any AI-generated content or platform guidance
• The availability or uninterrupted operation of the platform
• That the platform will meet your specific requirements
• That any errors or defects will be corrected
• The fitness of any document template or tool output for any particular purpose

12. Limitation of Liability

To the fullest extent permitted by applicable law, SIGNALHR LTD shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of income, revenue, or profits
• Loss of employment or employment rights
• Employment Tribunal claim, legal proceeding, or associated legal costs
• Damage arising from reliance on AI-generated guidance that proves to be inaccurate, incomplete, or inapplicable
• Act or omission of an independent specialist introduced through the platform
• Loss of data or business arising from platform downtime or errors

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or £100 (whichever is greater).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

13. Third-Party Services

SignalHR uses third-party services to operate the platform, including Stripe for payment processing, OpenAI for AI functionality, Supabase for data storage, Vercel for hosting, and Resend for email delivery. Your use of the platform is also subject to the terms and privacy policies of these providers where applicable. We are not responsible for the availability, accuracy, security, or conduct of any third-party service.

14. Changes to the Platform

We reserve the right to modify, update, suspend, or discontinue any part of SignalHR at any time. Where material changes are planned, we will endeavour to provide reasonable advance notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements. We will notify you of material changes by email or by posting a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of SignalHR after the effective date of changes constitutes your acceptance of the updated Terms.

16. Termination

By you: You may close your account at any time by contacting us at hello@signalhr.co.uk or through your account settings.

By us: We reserve the right to suspend or terminate your account at any time if we reasonably believe you have materially breached these Terms, for non-payment of subscription fees, or for any other legitimate business reason. Where practicable, we will provide notice before termination.

Effect of termination: On termination of your account, your right to access and use the platform ceases immediately. Any outstanding subscription fees owed remain payable. Your data will be retained and then deleted in accordance with our Privacy Policy.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause affects your statutory rights as a consumer under applicable UK law.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SIGNALHR LTD in relation to your use of the platform and supersede any prior agreements, representations, or understandings.

19. Contact

If you have any questions about these Terms, please contact us at:

SIGNALHR LTD Company number: 17169846 24 Dane Close, Alsager, Stoke-on-Trent, ST7 2HZ Email: hello@signalhr.co.uk