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Frequently Asked Questions
General
What is SignalHR?
SignalHR is a platform that gives UK employers, HR professionals, and individuals AI-powered guidance on employment law, alongside free tools and calculators and the option to refer more complex cases to independent HR specialists.
Who is SignalHR for?
SignalHR is designed for small and medium-sized UK businesses, HR teams, and individual employees who need clear, practical employment law guidance without the cost of a solicitor for every query.
Is SignalHR legal advice?
No. SignalHR provides general employment law guidance and information, not legal advice. It is not a substitute for advice from a qualified solicitor or regulated employment law specialist. For anything with legal or financial consequences, we recommend speaking to a professional or referring your case to one of our specialists.
Getting Started
Do I need an account to use SignalHR?
The free tools and calculators are available without an account. Creating a free account gives you a limited number of AI chat messages to try the service. An Essential subscription unlocks unlimited AI guidance, specialist referrals, and the full toolset.
What can I do with a free account?
Free accounts include access to all our calculators and checklists (including the Redundancy Pay Calculator, Notice Period Calculator, ET Time Limit Checker, and more), plus a small number of AI chat messages so you can try the guidance before subscribing.
How do I verify my email address?
After registering, we send a verification link to the email address you provide. You'll need to click that link before you can sign in. If you don't see it, check your spam folder or contact us at hello@signalhr.co.uk.
AI Guidance & Accuracy
How accurate is the AI guidance?
Our AI is built specifically for UK employment law and draws on guidance from ACAS and GOV.UK, kept up to date as legislation changes. That said, employment law is fact-specific and the AI can make mistakes — treat its guidance as a starting point, not a final answer, especially for anything with real consequences.
How current is the information?
We actively track UK employment law changes, including the phased rollout of the Employment Rights Act 2025, and update the AI's knowledge accordingly. Even so, always double-check anything time-sensitive (like a tribunal deadline) against an official source or a specialist before acting.
Can I upload documents for the AI to consider?
Yes, subscribers can upload relevant documents (such as contracts or policies) as part of a case, and reference our library of employment law guidance documents.
What should I avoid sharing in chat?
Please avoid including highly sensitive personal data — such as National Insurance numbers, full financial details, or medical records — beyond what's reasonably necessary to describe your situation. See our Privacy Policy for more on how chat data is handled.
Specialist Referrals
What is specialist referral?
If your situation needs more than AI guidance can offer, Essential subscribers can refer their case directly to an independent HR specialist through the platform. The specialist reviews your case history and responds with tailored advice.
Are specialists part of SignalHR?
No. Specialists listed on SignalHR are independent professionals, not employees of SIGNALHR LTD. We facilitate the introduction, but any advice or engagement is between you and the specialist directly. See our Terms and Conditions for more detail.
How do I refer a case?
From an open chat or case, select "Refer to specialist." You'll be able to choose a specialist (or be matched with one), and they'll be notified to review and accept or decline your case.
What happens after a specialist accepts my case?
You'll be able to message them directly within your case, and they'll have full visibility of your AI conversation history so they don't need everything repeated. Once resolved, the case is closed and you can leave a review.
Subscription & Billing
How much does Essential cost?
Current pricing is shown on our Pricing page, with monthly and yearly options. Yearly billing saves roughly two months compared to paying monthly.
Can I cancel at any time?
Yes. You can turn off auto-renew at any time from your account's Billing tab. You'll keep full access until the end of your current billing period — no immediate loss of access.
Does VAT apply?
VAT may apply depending on your circumstances. Prices shown are exclusive of VAT unless stated otherwise.
Do you offer refunds?
We don't generally offer refunds for partially used subscription periods, except where required by consumer protection law or otherwise agreed with us directly. Contact hello@signalhr.co.uk if you have a billing query.
Can I use a discount code?
Yes, where a valid code is available, you can apply it in your account's Billing tab before upgrading. Codes typically apply to the first month only.
Data & Privacy
Is my data secure?
Yes. We use encrypted storage, secure HTTPS connections, and hashed passwords, and we never store your card details directly — payments are handled securely by Stripe. See our Privacy Policy for full detail on how your data is stored and protected.
Do you sell my data? No. We do not sell your personal data to third parties or share it with advertisers.
How do I request my data or ask for it to be deleted?
Contact us at hello@signalhr.co.uk. Under UK GDPR you have the right to access, correct, or request deletion of your personal data, and we'll respond within one month.
Support
I have a question that isn't answered here. Get in touch via our Contact page or email hello@signalhr.co.uk — we aim to respond promptly.
I found an issue or bug on the platform. We'd really appreciate hearing about it — please email hello@signalhr.co.uk with as much detail as you can, including what you were doing when it happened.